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Terms and Conditions

Thatcham Jewellers has very simple terms and conditions of trading.

  • Trading is carried out in our shop premises in Thatcham and goods are seen and chosen by our customers.
  • A faulty item, although unusual, does occasionally happen and this will be dealt with according to consumer legal rights and the customer’s wishes. Should a refund be given it will be given in the way it was paid and to the person who paid for it.
  • Purchases, which are accidentally damaged by the customer, can usually be repaired and, if a very recent purchase, we often share the cost of that repair (to offer a goodwill gesture to our customer) so do be encouraged to seek our help and tell us, honestly, what happened! Proof of purchase would be required.
  • Like most stores we do not offer refunds apart from in circumstances in accordance with consumer legal rights, however, we have a goodwill exchange or credit note policy. There is no expiry date to the credit note and it may be redeemed in part, as a whole or added to. (please see our Refunds Policy for more information). Proof of purchase would ordinarily be required.
  • Thatcham Jewellers Gift Vouchers are available to any value and have no expiry date.
  • Goods may be reserved and paid for gradually however these goods or customer’s own goods which involve a payment, like repairs, will only be released when paid for in full.
  • Repairs, engraving and restringing of customer’s own goods will be undertaken with full consultation with the customer and estimates of cost can be given before the work is started. Any costs entered into after this time by us will need to be paid for even if the customer has changed their mind.
  • Thatcham Jewellers website,, does not have an on-line store. It is designed to primarily share information and we reserve the right to change, remove or add content to it.
  • No text, graphics or photographs may be copied from the website without our written permission.
  • Links may be arranged with written permission.